Business & Systems Analyst · MBA · Kansas City

EstelleLu.

I combine psychology and business training to build analytics that work with human behavior, not against it. I enjoy working where business needs, data, technology, and people come together.

Now taking on select consulting projects for growing businesses

View My Work Let's Talk Consulting LinkedIn ↗

Currently working at T‑Mobile

2,000+

Employees trained on new tools and processes

50+

KPI dashboards delivered across industries

80%

Reduction in manual reporting labor

4 hrs

Saved daily through SQL automation

SQLPower BITableauJiraConfluenceAzure DevOpsDynamics 365IncortaOracle ERPNetSuiteREST APIsPower AppsOrbit AnalyticsMiroVisioExcel

About

Nice to meet you!

I'm an MBA-trained business systems and analytics professional based in Kansas City. I combine psychology and business training to build analytics that work with human behavior, not against it.

I enjoy working where business needs, data, technology, and people come together, helping teams clarify problems, improve processes, and make better decisions.

I believe that the best products and dashboards don't just give you more data. They give you a clearer vision.

Outside of work, you'll usually find me training for my next marathon, enjoying a latte, or baking something sweet.

How I Work

Structured Problem Solving

I break down complexity, identify root causes, and build practical, scalable solutions

Human-Centered Adoption

I design with users in mind and support change through training, documentation and ongoing partnership

Turning Complexity into Clarity

I simplify the complex, creating clarity through systems, data, and compelling visuals

What I Do Best

Systems Thinking Business Analysis Training & Enablement Dashboard Design SQL & Reporting Change Management Process Mapping Requirements Gathering

Business Philosophy

Good operations aren't handed down. They're built with the people who run them.

I believe the businesses that improve fastest treat operations as a shared system, not a set of instructions handed from the top down. Real, lasting change happens when the people closest to the work help design it, not when they're the last to find out about it.

This is the lens I bring to every project today, and the one I hope to bring to broader business consulting down the road.

Work With Me

Diagnose Before You Prescribe

Understand the root cause and the people affected before recommending a fix. Most operational problems are symptoms, not causes.

Design for Adoption, Not Just Efficiency

The most elegant process fails if the team quietly reverts to old habits in six weeks. Build it with the people who'll actually use it.

Simplify Before You Scale

Complexity compounds. Fixing a broken process beats automating it faster, automation just helps a mess move quicker.

Systems, Not Silos

Operational problems rarely live in one department. Durable fixes account for how change ripples across teams, tools, and incentives.

Featured Work

Projects that made a real difference.

Analytics, financial systems, workflow support, and business process improvement. Click any project to expand.

Served as the designated Jira administrator for four cross-functional teams during a department-wide transition from Azure DevOps and OneNote into Jira and Confluence. Led Jira setup, board creation, automation configuration, Confluence migration, Power App-to-Jira intake migration, and large-scale training efforts that supported adoption and go-live readiness for more than 2,000 employees.

Key Contributions

Led Jira setup, board creation, and automation configuration as the designated admin for four teams
Launched production-ready Jira spaces and boards within two weeks of starting
Managed Confluence migration from fragmented OneNote documentation into a structured knowledge base
Created a page-by-page migration inventory, assigned content owners, and coordinated documentation transition
Project managed migration of Power App intake forms into Jira for the Financial Automations team
Partnered with IT and FinTech leadership on change management strategy to support adoption of new workflows
Designed and led Jira and Confluence training programs and workshops for 2,000+ employees in virtual and in-person settings

Constraints Navigated

Change mgmt for 2,000+ employees2-week go-live timelineCross-collaboration with 3 teamsVaried Jira/Confluence familiarity

Impact

2,000+

Employees trained

2 wks

Go-live timeline

Teams supported

Systems migrated

"Special thanks to Estelle for keeping communication flowing across departments such as HR, Finance, and Procurement, ensuring alignment across the organization. She also prepared training materials and enablement resources that helped teams adopt the new platform and processes more effectively."

Mentor BytyqiDepartment IT Manager, Enterprise Applications · Burns & McDonnell

"It was wonderful working with Estelle throughout the Jira migration project. Her contributions made a real difference, and I appreciate all of her hard work and positivity."

Mentor BytyqiDepartment IT Manager, Enterprise Applications · Burns & McDonnell

Dashboard Philosophy

Dashboards that help people decide, not just inform.

I design for the people who will actually use the data: busy professionals making important decisions under pressure. Good analytics begins not with the data, but with understanding the audience.

The best dashboards don't give you more information. They give you the right information, shaped into a story that's useful in the moment it's needed.

Outcome-First Metrics

Surface what matters most, not what's easiest to measure. Focus on business outcomes that drive impact.

Clear Visual Hierarchy

Information that is easier to take in reduces cognitive load at decision time. Clean, focused design that prioritizes signal over noise.

Signal Over Noise

Highlight what matters most and remove what doesn't. Clean, focused design that earns attention rather than demanding it.

Audience-Specific Decisions

Design for the user, their context, and their business. Executive, operational, and user-level needs are genuinely different.

Recognition

What it's like to work with me.

Burns & McDonnell

“

Special thanks to Estelle for keeping communication flowing across departments such as HR, Finance, and Procurement, ensuring alignment across the organization. She also prepared training materials and enablement resources that helped teams adopt the new platform and processes more effectively.

Mentor Bytyqi

Department IT Manager, Enterprise Applications

“

It was wonderful working with Estelle throughout the Jira migration project. Her contributions made a real difference, and I appreciate all of her hard work and positivity.

Mentor Bytyqi

Department IT Manager, Enterprise Applications

B Strategic · Edison Electric Institute

“

I have seen her confidence grow significantly, both in her professional abilities and in her leadership potential. It's been rewarding to witness her continued development and success.

Brad Viator

CEO & Founder, B Strategic

“

There have been other interns I have mentored and supervised since her, and what sets her apart is her work ethic, positive attitude, and initiative to take on responsibility and learn.